Last updated: 9/7/2025
Event ticket refunds are subject to the individual event organizer's refund policy. Generally, tickets can be refunded up to 48 hours before the event start time, unless otherwise specified by the event organizer.
Subscription fees are generally non-refundable. However, if you cancel your subscription within 7 days of the initial purchase, you may be eligible for a full refund. Monthly subscriptions can be cancelled at any time, and you will retain access until the end of your billing period.
If an event is cancelled by the organizer, all ticket holders will receive a full refund automatically within 5-10 business days. If an event is postponed, your ticket will remain valid for the new date, or you may request a refund.
To request a refund, please contact our support team at support@communityconnect.com with your order number and reason for the refund request. Refunds will be processed to the original payment method within 5-10 business days.
Please note that payment processing fees charged by third-party payment processors are non-refundable. These fees are deducted from the refund amount when applicable.
If you have a dispute regarding a refund, please contact our support team first. We are committed to resolving all issues fairly and promptly. If you are not satisfied with our resolution, you may contact your payment provider.
For any questions about our refund policy or to request a refund, please contact us at support@communityconnect.com or through our support channels.
